Terms and Conditions
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NEoWave Refund Policy
We offer prorated refunds on all annual subscriptions to the Neely River TRADING and Forecasting services.
To request a prorated refund, contact NEoWave’s Customer Service:
CS@NEoWave.com
1-800-636-9283, Ext. 2 (USA residents)
949-480-7406 (Non-USA residents)
Please note that refunds are not available for:
- NEoWave Trial service
- 1-month subscription for the Neely River TRADING or Forecasting services
- Any discounted subscription for the Neely River TRADING or Forecasting services
- Consultations and training courses with Glenn Neely
- Mastering Elliott Wave book (NEoWave does not sell this book directly)
Disclosure
NEoWave, Inc. is a financial publishing firm and provides trading and forecasting services. All opinion is intended for informational purposes only. NEoWave is not an investment advisor or a registered securities broker/dealer. Nothing provided constitutes a recommendation or solicitation for the purchase or sale of securities. Past results are no guarantee of future performance.
SMS Messaging Terms & Compliance
1. Program Description: This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with
NEoWave, Inc. through our website at
NEoWave.com, or via our scheduling forms, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. Messages include scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications.
2. Cancellation Instructions: You can cancel the SMS service at any time. Simply text "STOP" to the same number that sent you messages. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
3. Support Information: If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance, or reach out directly to
CS@NEoWave.com or call
1-800-NEO-WAVE (636-9283) (U.S. residents) or
949-480-7401 (Non-U.S. residents) during business hours.
4. Carrier Liability: Carriers are not liable for delayed or undelivered messages.
5. Message & Data Rates: Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.
6. Supported Carriers: Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.
7. Age Restriction: You must be 18 years or older to participate in our SMS program.
8. Privacy Policy: For privacy-related inquiries, please refer to our Privacy Policy at
https://www.neowave.com/privacy.asp
We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.
