NEoWave Security & Privacy

This section explains how NEoWave protects you and uses your information in a safe, secure and responsible manner.

Your protection is our priority

To keep your data safe, we use:

Advanced authentication technology Website design that blocks or limits online display of customer information when not necessary to the transaction. Monitoring our websites through recognized online privacy and security companies like Starfield Secure Certificate Authority that offers REAL 256-bit SSL encryption. Starfield assures online visitors that credit card account numbers and other confidential information cannot be viewed, intercepted or altered.

Information We Collect

We collect the following types of information:

Personal Information:
  • Name, email address, phone number, physical address
  • Payment information when you make a purchase or request a quote
  • Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information:
  • IP address, browser type, device information
  • Website usage patterns and analytics
  • Cookies and similar technologies
Customer Communication:
  • Records of inquiries and service requests
  • Appointment details and preferences
  • Service history and feedback

How We Use Your Information

We use collected data for:
  • Providing and improving our services
  • Processing transactions and payments
  • Communicating with you about your inquiries, appointments, and promotions
  • Enhancing website functionality and user experience
  • Ensuring security and fraud prevention
  • Maintaining records of your communication preferences and consent
Information collected by NEoWave will be used for reference to orders placed as well as future correspondence from NEoWave.com.

Your information will not be sold or distributed to outside parties.

SMS Terms of Service


When you submit your information on our contact form, you have the option to consent to receive SMS text messages from NeoWave Inc. You may choose to receive marketing messages, transactional messages, or both.

If you consent to receive marketing SMS messages, you agree to receive promotional offers, special offers, company updates, and other marketing communications from NeoWave Inc.

If you consent to receive transactional SMS messages, you agree to receive service-related communications from NeoWave Inc., including appointment reminders, order updates, billing notifications, account notifications, and other messages related to your inquiries, account, or services.

No mobile opt-in or text message consent will be shared with third parties or affiliates.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:
  • You will only receive messages if you have explicitly opted in
  • We maintain timestamped records of all opt-in actions
  • We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions:
  • You can cancel SMS notifications at any time by replying "STOP"
  • You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
  • All opt-out requests are processed immediately.
Message Frequency & Content:
  • Message frequency varies based on your interactions with our business
  • Messages will be directly related to the services you have requested
  • We do not send promotional content without specific consent
Help & Support:
  • Reply "HELP" for assistance or contact us at CS@neowave.com
  • Customer support is available during regular business hours
Carrier Information:
  • Standard message and data rates may apply
  • Carriers are not liable for delayed or undelivered messages
  • Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service

Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:
  • Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
  • SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive
  • All service providers are contractually obligated to maintain confidentiality and security
Legal Compliance:
  • If required by law, legal process, or to protect our rights
  • In response to valid law enforcement requests or court orders
Business Transfers:
  • In case of mergers, acquisitions, or sale of assets
  • In such cases, your data remains protected under the terms of this policy
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Data Security

We implement and maintain reasonable security measures to protect your personal information:
  • Encryption of sensitive data in transit and at rest
  • Secure access controls and authentication mechanisms
  • Regular security assessments and updates
  • Employee training on data protection
  • Breach notification protocols in accordance with applicable laws
  • Secure backup systems and disaster recovery procedures
Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

Cookies & Tracking Technologies

We use cookies and similar technologies to:
  • Analyze site traffic and user behavior
  • Remember your preferences
  • Improve website functionality and user experience
  • Measure the effectiveness of our services
You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

Your Rights & Choices

You have the right to:
  • Access, update, or delete your personal information
  • Opt-out of marketing emails by clicking "unsubscribe" in our emails
  • Opt-out of SMS messages by replying "STOP"
  • Request information on how we process your data
  • Withdraw consent at any time for future communications
  • Lodge a complaint with a supervisory authority if you believe your rights have been violated
To exercise these rights, please contact us using the information in Section 10.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by {{location.name}}.

How Do I Know If Security is Operating?

Your internet session is encrypted if your security-enabled browser is connected to a website using the Secure Hypertext Transport Protocol. URL strings beginning with "HTTPS://" instead of the usual "HTTP://" indicate that the secure protocol is in effect. Your browser may also tell you if security is operating. Most browsers can be set to give you a pop-up announcement when you enter or leave a secure web page.

Payment Card Industry Data Security Compliance

NEoWave is tested with industry-standard PCI Compliance remote vulnerability testing.

The Payment Card Industry (PCI) Data Security Standard is a worldwide standard for payment card and consumer financial data protection. It incorporates the requirements of the Visa USA Cardholder Information Security Program (CISP) and the Visa International Account Information Security (AIS) program, the MasterCard International Site Data Protection (SDP) program, as well as the security requirements of American Express DSS, DiscoverCard DISC, and the Japan Credit Bureau (JCB). VISA and Mastercard now require all merchants to adhere to the PCI security standard. Our compliance with PCI standards is certified by a certified PCI compliance services provider.

In order to maintain PCI Compliance certification, all publicly accessible internet devices and any associated domain(s) hosted on them must have been audited within the past 3 months, and all vulnerabilities categorized as Urgent, Critical, or High severity (Level 3 or greater) must have been corrected within 72 hours of their discovery.